Celtic Seren

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Terms of use

Returns Policy
We will happily exchange or refund your purchase if you are not completely satisfied. To apply for a refund or exchange you must notify us of your decision to return the items within 14 days. The goods must be returned within 30 days for the refund to go through.
The returned items must be in perfect condition and in the original packaging. (By original packaging we mean if you recieve an item in a gift box it has to be returned in the gift box.) This does not effect the outer packaging.

Whilst we would love to, we cannot afford to refund return postage or be held responsible for goods damaged or lost in the post.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We are a family business started in 1979 as Nedd Products (Glynneath) Ltd, Company Reg. No. 01422252 trading as;

Celtic Seren
Unit 11 Village Workshops
W. Glamorgan
SA11 5RG

Tel 07983 126819

Email - please use our contact us page - inconvenient but this stops spam companies recording the email address and bombarding us with junk spam.

Contact: Gareth Giddings or Rhian Evans

We will normally dispatch your order within 7 working days; however if goods are out of stock we will make them to order and this will add a few extra days.
If you have not received your order in 16 days please contact us. All goods are sent using the Royal Mail.

In the unlikely event of an incorrect delivery, please notify us as soon as is practicable, where possible within 2 working days.

Privacy Policy
We do not disclose your information to third parties.

If you change your mind for any reason please notify us immediately by Email (preferably) or telephone.
When there is no-one available to take your call, please leave a message.

Please note
We do not hold any credit card information, all payments are processed via PayPal - this is for your protection as well as ours.

We make a conscious effort to recycle packaging materials wherever it is possible and practical. Please do not be offended if your goods arrive in a postal
box or packet that appears to be second hand!

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